Frequently asked questions
WHAT IS A COUNSELLING PSYCHOLOGIST?
"Counselling psychologists deal with a wide range of...life issues including bereavement, domestic violence, sexual abuse, traumas and relationship issues. They understand diagnosis and the medical context to mental health problems and work with the individual’s unique subjective psychological experience to empower their recovery and alleviate distress." BPS 2015
Therapy is a confidential service, however what you talk about will be shared:
(1) with other people or professionals involved in your care, in the following circumstances:
If Heena is ordered by a court of law
In cases of terrorism, drug trafficking or money laundering
If you are at risk to yourself or someone else
Where the safety of others or yourself is in danger
(2) anonymously within Heena’s clinical/peer supervision.
Where possible, Heena will always attempt to inform you first that confidentiality will be broken and discuss it with you. During the initial consultation confidentiality is discussed and any questions answered.
If you are aged under 18 years Heena would also contact your parent/guardian if it is believed you are at risk to yourself, someone else or form somebody else.
Heena also has an assistant who will have access to demographic information in order to help with the administration of the service. What is discussed in sessions will not be accessible. The administrator will keep the demographic information confidential. Heena is required to maintain your clinical notes for a minimum of seven years. Following this period, the notes will be securely disposed. In exceptional circumstances the period the notes are retained may be longer.
WHO CAN MAKE A REFERRAL?
A referral can be made by email or phone (call or text). The following people are able to make a referral:
Health and care professional (your GP, psychiatrist, occupational health, social worker or other health and care professional).
HOW DO I PAY FOR THE SERVICES?
Payments are made online in advance of sessions via a link in your booking confirmation email.
WHAT IF I CANNOT ATTEND OR NEED TO CANCEL AN APPOINTMENT?
Cancellations made more than 24 hours before the appointment start time, will not be charged. Any sessions cancelled less than 24 hours before the appointment start time, will be charged in full.
WHAT HAPPENS IN THE FIRST APPOINTMENT?
At the first appointment there will be a discussion about your reasons for coming to see Heena. This will include an assessment of your presenting needs and concerns. Heena will try and develop an understanding about the issue(s) you would like to address and will ask you many detailed questions about the nature and duration of the issue(s), about aspects of your mental state, your psychiatric, medical and personal history, and your lifestyle. It is possible that the assessment will continue to the second session and you may also be asked to complete some questionnaires to get a detailed picture.